Questions
Reports and timing
When does the report arrive?
At the time you pick, on the days you pick, in your time zone. It usually lands within a few minutes of that time. If Canvas or email is slow, it can take longer.
I changed my send time, but no report came at the new time today.
Each family gets one scheduled report a day. If today's report already went out at the old time, the new time starts tomorrow. That way, changing the time can never send you the same report twice.
If today's report hasn't gone out yet, the new time works today.
What does “Send a test report now” do?
It sends today's report right away, marked [Test], to you and everyone who has accepted an invitation. It doesn't count as the day's report, so your scheduled report still goes out. It also doesn't change what the next scheduled report shows as changed since last time.
What does “changed since last time” compare against?
The last scheduled report from an earlier day. Grades that moved, newly missing work and work that got turned in are all measured from then. Test reports don't count.
Who gets it
Who receives the report?
You, plus each student and any other parent or guardian you add, once they accept an invitation. Nobody gets anything until they accept. Each student's report only includes that student.
Someone didn't accept their invitation.
If they haven't answered after 3 days, we remind them once and let you know. After 14 days the invitation expires, and you can send it again from your dashboard. Anyone can unsubscribe with the link in any email.
When reports stop
Why did my reports stop?
- Your Canvas token ran out or was removed. Canvas tokens expire. We email you 5, 3 and 1 day before yours does, and again if reports stop. Create a new token and paste it on your dashboard; here's how.
- Your free period ended and the student isn't paid for this school year. We email you when that happens.
- Reports are turned off on your dashboard, or today isn't one of your chosen days.
Price
How much does it cost?
Afterbell is free for everyone through December 31, 2026. After that, new accounts get the first week free, with no card. Then it's $30 per student for the school year (July 1 to June 30), and less if you join later in the year. It's one payment that doesn't renew automatically. See pricing.
Stopping and deleting
How do I stop reports or delete my account?
To pause, untick Reports on on your dashboard. To delete everything, use Delete my data at the bottom of your dashboard. It removes your account, Canvas token, recipients and saved history right away. Details are in the privacy policy.